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For small businesses with 10–25 employees, hiring a local IT company often delivers more value than working with a large national IT provider. Local IT companies typically respond 2–4× faster, provide direct access to decision-makers, and offer simpler, all-inclusive pricing. While national providers rely on ticket queues and standardized service models, local IT companies build long-term relationships and tailor support to how your business actually operates.

A 10–25 employee business should have at least 6 core cybersecurity protections in place to reduce the risk of ransomware, phishing, and data breaches by 80% or more. These protections include multi-factor authentication (MFA), endpoint detection, email security, managed backups, patch management, and 24/7 monitoring. Most small business security failures don’t happen because tools are missing — they happen because no one is actively managing and responding to threats.

For most small businesses with 10–25 employees, fully managed IT support typically costs $100–$150 per user per month. Plans below $80 per user usually exclude cybersecurity, backups, and proactive monitoring, while higher-end plans ($175–$250+ per user) are common for regulated industries or large metro areas. The right price depends less on the number itself and more on what’s included, how fast support responds, and whether IT is proactive or reactive.